Scale Your Store Operations with AI Agents.
Charlie automates customer support, order workflows, inventory management, and multi-channel communication — so you can grow without growing overhead.
Growing Pains of E-commerce
More orders, more support tickets, more channels — but the same team. Manual operations break down at scale.
Support Volume Overwhelms the Team
Customer inquiries about orders, returns, and products flood in across email, WhatsApp, and social — faster than your team can respond.
Order Management Is Manual
Tracking orders, processing returns, and coordinating with fulfillment requires constant manual intervention.
Multi-Channel Presence Is Hard to Maintain
Customers reach out on WhatsApp, email, Telegram, and Slack — managing consistent responses across all channels is exhausting.
Repetitive Tasks Drain the Team
Answering the same questions, sending the same updates, and running the same reports — day after day.
AI Agents for E-commerce Operations
Specialized agents that handle customer queries, manage orders, and automate communication across every channel.
AI Customer Support Agents
Deploy agents that handle common inquiries, track orders, process returns, and escalate complex issues — across all channels.
Order Workflow Automation
Automate order confirmations, shipping updates, delivery notifications, and return processing with workflow agents.
Multi-Channel Communication
Manage customer conversations on WhatsApp, Telegram, email, and Slack from a single workspace with unified agents.
Automated Reporting & Alerts
AI agents generate sales reports, inventory alerts, and performance dashboards on schedule or on demand.
From Setup to Scale — Automated
Three steps to deploy AI agents that handle your e-commerce operations while you focus on growth.
Connect Your Channels
Link your WhatsApp, email, Telegram, and Slack channels. Configure agents with your product catalog and support policies.
10 min setup
Agents Handle Operations
AI agents respond to customers, process orders, send updates, and generate reports — automatically and around the clock.
24/7 coverage
Monitor & Optimize
Review agent performance, handle escalated cases, and continuously improve your automated workflows.
Focus on growth
E-commerce Workflows, Automated
From customer support to inventory alerts — Charlie handles the operational complexity of online retail.
Customer Support Automation
AI agents handle FAQs, order tracking, return requests, and product questions — with instant responses on any channel.
Order & Shipping Updates
Automated order confirmations, shipping notifications, and delivery updates sent via WhatsApp, email, or SMS.
Product Recommendations
Agents analyze customer behavior and preferences to deliver personalized product suggestions through chat channels.
Inventory Alerts
Automated monitoring and alerts when stock levels are low, with suggested reorder quantities and supplier notifications.
Review & Feedback Collection
AI agents request reviews post-purchase, collect feedback, and compile sentiment analysis reports.
Sales & Performance Reporting
Automated daily, weekly, or monthly sales reports with trend analysis, delivered to your preferred channel.
Connected to Your Stack
Charlie integrates with the tools your team already uses — delivering AI agent output directly where you work.
Frequently asked questions
Scale Your Store Without Scaling Costs
Join e-commerce brands using Charlie to automate customer support, streamline order operations, and deliver great experiences across every channel.